Ethics Line Supervisor at KPMG Nigeria

KPMG Nigeria is connected to the global KPMG Lighthouse, the KPMG Center of Excellence for Data, Analytics, Intelligent Automation, Artificial Intelligence and other data-driven technologies. The Data & Analytics team in Nigeria is part of the global network of 12,500 experts including more than 1,700 data scientists and data engineers. Globally, the D&A team supports more than 7,000 client engagements per year working shoulder to shoulder with client engagement teams across audit, tax and advisory.

We are recruiting to fill the position below:

Job Title: Ethics Line Supervisor

Ref #: 139381BR
Location: Lagos, Nigeria

Responsibilities and Duties

• Supervising ethics line operators
• Handle customer inquiries/complaints via telephone or email
• Document client call enquiry/complaint in reporting templates
• Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
• Perform administrative tasks such as maintaining client files
• Performing customer trend analysis
• Conduct research on individuals and entities as directed by the relevant manager.
• Documenting research observations
• Developing presentation slides
• Making presentations on research/analysis performed

Qualification and Experience

•  Minimum of second class lower in any field of study
•  Minimum of 4 years experience in a customer service related role

Skills and Competence Requirements:

• Good verbal communication skills
• Interviewing and probing skills
• Attention to details
• Good report writing
• Research skills
• Problem solving skills
• Professionalism
• Ability to successfully lead a team
• Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online